Here a few random pics we've taken through the week. Enjoying a drink on our front deck and the others were taken this morning during our daily walk to the park. Hope you enjoy.
Love KB
xxx
Monday, 11 February 2013
Last week in pictures
Hi all,
Here a few random pics we've taken through the week. Enjoying a drink on our front deck and the others were taken this morning during our daily walk to the park. Hope you enjoy.
Love KB
xxx
Here a few random pics we've taken through the week. Enjoying a drink on our front deck and the others were taken this morning during our daily walk to the park. Hope you enjoy.
Love KB
xxx
Saturday, 9 February 2013
Simply Delish Chicken Curry
Hi all,
Whitesnake and I have gained a little weight during the past year so we've been cooking healthy versions of our favourite dishes. A couple of nights ago I cooked a delish Chicken Curry. Follow the link to our joint blog for the recipe.
Love KB
xxx
Whitesnake and I have gained a little weight during the past year so we've been cooking healthy versions of our favourite dishes. A couple of nights ago I cooked a delish Chicken Curry. Follow the link to our joint blog for the recipe.
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| picture source : KB and Whitesnakes Home |
Love KB
xxx
Thursday, 7 February 2013
What is addiction?
An addiction consumes an individual's life. If an activity or substance is having an adverse affect on an individual's work, relationships or health, it is likely to be an addiction. Many people think of addiction in terms of being addiction to drugs or alcohol, but an addiction can relate to just about anything. It can be substance related (e.g. drug addiction) or behavioural (e.g. gambling addiction).
Here are some of the addiction warning signs:
Regularly engaging in the activity longer than you originally intended.
Using the activity on a regular basis as a way of escaping from problems.
Neglecting responsibilities at home, work, school.
The activity is causing stress in your relationships.
Feeling upset or moody when trying to stop or reduce the activity/substance.
Thinking a lot about the activity and anticipating the next session.
Having these symptoms doesn't necessarily mean a person is addicted but often a habit can become an addiction if warning signs are ignored. It becomes a problem when a person cannot control how they use a substance or take part in an activity and need the substance/activity to cope with daily life. With a habit a person is in control of choices but with an addiction, that control is lost. If a person has concerns, it's worth doing something about the problem in the early stages, rather than realizing too late that addiction has taken hold.
This can be a problem as many people who are addicts don’t realise it. When a behaviour is practiced or a substance is taken on a regular basis, the addict can be unaware of the problems that the addiction is causing. For example, a person who is addicted to alcohol may become so used to feeling tired and unwell in the mornings, that they put it down to not being a morning person rather than realising they are having withdrawal symptoms. This explains why some people do not realise they are addicted for many years, continuing to practice addictive behaviours and relieving withdrawal symptoms.
Often addicts try to justify the behaviours being used and deny the effect these behaviours are having on relationships, health and work. In some cases others are blamed instead. Once an addict can admit there is a problem, half the battle is won. This is not often the case and an addict has to suffer a trauma such as a relationship breakup, job loss, health issues before a problem is acknowledged.
When this happens, help needs to be sought. Recovering from an addiction is difficult to achieve alone. Support can be found from family, friends, health professionals and other addicts.
 |
| Photo source : Anna Langova |
Here are some of the addiction warning signs:
Regularly engaging in the activity longer than you originally intended.
Using the activity on a regular basis as a way of escaping from problems.
Neglecting responsibilities at home, work, school.
The activity is causing stress in your relationships.
Feeling upset or moody when trying to stop or reduce the activity/substance.
Thinking a lot about the activity and anticipating the next session.
Having these symptoms doesn't necessarily mean a person is addicted but often a habit can become an addiction if warning signs are ignored. It becomes a problem when a person cannot control how they use a substance or take part in an activity and need the substance/activity to cope with daily life. With a habit a person is in control of choices but with an addiction, that control is lost. If a person has concerns, it's worth doing something about the problem in the early stages, rather than realizing too late that addiction has taken hold.
This can be a problem as many people who are addicts don’t realise it. When a behaviour is practiced or a substance is taken on a regular basis, the addict can be unaware of the problems that the addiction is causing. For example, a person who is addicted to alcohol may become so used to feeling tired and unwell in the mornings, that they put it down to not being a morning person rather than realising they are having withdrawal symptoms. This explains why some people do not realise they are addicted for many years, continuing to practice addictive behaviours and relieving withdrawal symptoms.
Often addicts try to justify the behaviours being used and deny the effect these behaviours are having on relationships, health and work. In some cases others are blamed instead. Once an addict can admit there is a problem, half the battle is won. This is not often the case and an addict has to suffer a trauma such as a relationship breakup, job loss, health issues before a problem is acknowledged.
When this happens, help needs to be sought. Recovering from an addiction is difficult to achieve alone. Support can be found from family, friends, health professionals and other addicts.
Wednesday, 6 February 2013
Happy Waitangi Day
It's Waitangi Day here, which is a public holiday for New Zealand. We are enjoying lovely sunshine after a day of rain yesterday. This morning we went to the local shopping centre, but it was a little too crowded and hot for my taste, we didn't stay long. Now it's time for a cup of decaf, while sitting outside at our new table and reading a good book.
Hope you're enjoying your day/night.
Love KB
xxx
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| Photo source:KB's Room |
Hope you're enjoying your day/night.
Love KB
xxx
The importance of quality customer service
Many companies in today’s business environment, offer similar products and services therefore, quality customer service can have a huge influence on attracting potential and retaining existing clients. Providing quality customer service is key to the growth and survival of any business.
It is pointless to offer the best product at the most reasonable price to a customer unless you can also provide excellent customer service. If a potential customer is given poor service, they may stay with the business, but they will tell their friends and family about the lack of service provided to them. Word of mouth is a great way to ruin or build a business reputation. If the customer receives bad service on more than one occasion, they will undoubtedly leave immediately or as soon as a better deal comes along.
The key to providing excellent customer service is training, consistency and follow up. All members of staff who deal with customers should have the same training on procedures. If a potential customer makes contact and is dealt with by the least knowledgeable person on staff, they may not be impressed with the service even though all the other staff are well trained. Consistency is important as first impressions count.
If a customer has a complaint, this is another opportunity to make a good impression. Many customers will stay with a business they have a history with if their complaints and inquiries are dealt with in an efficient manor. If an inquiry or complaint is left unanswered, some customers will simply leave and look elsewhere. It is not their responsibility to chase up after the business that is supposed to be looking after them after all.
Customers, who are treated with respect and feel happy when they have dealings with a company, will return with repeat business. A good relationship must be established with the customer. If they feel angry and unheard, they will most likely look for another place to take their business. Going the extra mile for a customer will ensure the customer remembers how helpful the staff where and ensure they think of the business next time they need a product or service the business provides. Also telling their friends about the experience is a great way to reach potential new clients. Word of mouth is an inexpensive way of advertising and a good service story spreads quickly.
Providing quality customer service will guarantee happy customers who will return again and again and spread the good word, ensuring success and growth for the business.
Word of mouth
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| photo source:Vera Kratochvil |
Training
The key to providing excellent customer service is training, consistency and follow up. All members of staff who deal with customers should have the same training on procedures. If a potential customer makes contact and is dealt with by the least knowledgeable person on staff, they may not be impressed with the service even though all the other staff are well trained. Consistency is important as first impressions count.
Customer complaints
If a customer has a complaint, this is another opportunity to make a good impression. Many customers will stay with a business they have a history with if their complaints and inquiries are dealt with in an efficient manor. If an inquiry or complaint is left unanswered, some customers will simply leave and look elsewhere. It is not their responsibility to chase up after the business that is supposed to be looking after them after all.
Customers, who are treated with respect and feel happy when they have dealings with a company, will return with repeat business. A good relationship must be established with the customer. If they feel angry and unheard, they will most likely look for another place to take their business. Going the extra mile for a customer will ensure the customer remembers how helpful the staff where and ensure they think of the business next time they need a product or service the business provides. Also telling their friends about the experience is a great way to reach potential new clients. Word of mouth is an inexpensive way of advertising and a good service story spreads quickly.
Providing quality customer service will guarantee happy customers who will return again and again and spread the good word, ensuring success and growth for the business.
Tuesday, 5 February 2013
I'm such a slack blogger these days
Hi all,
Here are my excuses for not blogging recently...
I'm enjoying filling up our new house with lovely things and making it our own.
We're planning our wedding for March this year.
We're planning our Honey Moon for April this year.
I was asked by Helium to join Sears Fitness Writers. We're writing articles for six months and the price offered per article is a good incentive. I'm really enjoying learning more about fitness as I do my research and I pick up assignments as often as I can.
Right, I think my excuses are actully pretty good.
Hope you are well.
Love KB
xxx
P.S. I tend to update on twitter and facebook these days as it's faster. You can friend me on Facebook as Kay Bee or twitter as k_b1
Here are my excuses for not blogging recently...
I'm enjoying filling up our new house with lovely things and making it our own.
We're planning our wedding for March this year.
We're planning our Honey Moon for April this year.
I was asked by Helium to join Sears Fitness Writers. We're writing articles for six months and the price offered per article is a good incentive. I'm really enjoying learning more about fitness as I do my research and I pick up assignments as often as I can.
Right, I think my excuses are actully pretty good.
Hope you are well.
Love KB
xxx
P.S. I tend to update on twitter and facebook these days as it's faster. You can friend me on Facebook as Kay Bee or twitter as k_b1
Saturday, 29 December 2012
Home Sweet Home
Wow, I can't believe I haven't blogged for 2 months. Actually, I can believe it because I've been so busy.
Whitesnake and I have bought a lovely house.
Coco's room
She's very tired after the big move
Just a few more boxes to unpack
The back
The front
Your room when you visit
Coco's happy
I'm happy
Whitesnake's happy
It's all good.
Love KB
xxx
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